Customer support

Customer support

Our products are manufactured with the highest possible care. This means you can expect quality from us. If, unfortunately, something goes wrong with a product or service, please contact our customer support department.

Our customer support can be reached during working hours on 8:30 - 17:00u. 

Customers with a service contract can contact us 24/7.

Warranty & Returns [[Warranty claims & return orders]]
Warranty & Returns
Warranty claims & return orders

We do our best to deliver all our products with the greatest care. If you have received a damaged or defective product, complete the RMA form and return the item to us. Our customer support department will handle this further with you.

Service request [[Contact after office hours]]
Service request
Contact after office hours

Our employees are at your disposal 24/7 from our head office. Outside office hours, customers with a service contract can report a malfunction via our service module. You can log in via the button below. No service contract yet? Please contact us.

Report a complaint [[Fill in the complaints form]]
Report a complaint
Fill in the complaints form

Of course we want you to be satisfied with our products and services. However, you may find that our service was not sufficient. In that case you can report a complaint by filling out the complaints form below. Hotek is working according to the ISO 9001: 2015 standard. Complaints will be registered and analysed in order to improve our service.

Customer satisfaction [[Give us your opinion]]
Customer satisfaction
Give us your opinion

We would like to ask you how you have experienced our service. You can do this by completing our customer satisfaction survey. This helps us to improve our services.