Our products are manufactured with the highest possible care. This means you can expect quality from us. If, unfortunately, something goes wrong with a product or service, please contact our customer support department.
Our customer support can be reached during working hours on 8:30 - 17:00u.
Customers with a service contract can contact us 24/7.
![Warranty & Returns [[Warranty claims & return orders]]](https://www.hotek.nl/autoimg/231124/0x0/resize/img_231124.jpg)
We do our best to deliver all our products with the greatest care. If you have received a damaged or defective product, complete the RMA form and return the item to us. Our customer support department will handle this further with you.
![Service request [[Contact after office hours]]](https://www.hotek.nl/autoimg/231133/0x0/resize/img_231133.jpg)
Our employees are at your disposal 24/7 from our head office. Outside office hours, customers with a service contract can report a malfunction via our service module. You can log in via the button below. No service contract yet? Please contact us.
![Report a complaint [[Fill in the complaints form]]](https://www.hotek.nl/autoimg/231142/0x0/resize/img_231142.jpg)
Of course we want you to be satisfied with our products and services. However, you may find that our service was not sufficient. In that case you can report a complaint by filling out the complaints form below. Hotek is working according to the ISO 9001: 2015 standard. Complaints will be registered and analysed in order to improve our service.
![Customer satisfaction [[Give us your opinion]]](https://www.hotek.nl/autoimg/231154/0x0/resize/img_231154.jpg)
We would like to ask you how you have experienced our service. You can do this by completing our customer satisfaction survey. This helps us to improve our services.