Hotek Hospitality Group

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Home » HOW DO THEY DO IT #2 | Your Mobile Key

How do they do it #2

This is how we roll...

In this video, we showcase the benefits of Your Mobile Key . Here we showcase the customer journey of a hotel guest. In the first part of the video, the guest has made a reservation at a hotel that does not use YourMobileKey. He receives many emails about his reservation and must download an app to open the door of his hotel room. This involves a lot of irritation because he is being spammed with emails.

In the second part, the guest has made a reservation at a hotel that does use YourMobileKey. He receives a single link that redirects him to a web app. Through this web app, he can easily unlock the door of his hotel room. As a result, the guest does not have to deal with spam emails. Additionally, he doesn't need to download an app. Downloading and signing up for an app takes a lot of time. The guest would have to download the entire app and create an account, which is not ideal when the guest has only booked for one night. With YourMobileKey, this process can be much quicker and easier.